Christopher Chappell

Degrees

2022: Bachelor’s of Science - BS, Cloud Computing from Western Governor’s University

New York, NY | September 2023 - Current

Debugged and troubleshot complex issues across Bambuser's REST APIs, product codebases, and customer integrations.
Provided expert guidance through code reviews and on-call technical support for enterprise clients integrating Bambuser's product with their e-commerce platforms.
Leveraged cloud monitoring tools (such as Grafana, Splunk, and Sentry) as well as BigQuery to investigate and resolve video streaming issues.
Participated in customer success initiatives, collaborating closely with CSMs, as well as our product and dev teams to identify and resolve technical hurdles, streamline onboarding processes, and enhance the overall customer journey.
Developed Cosmo, a Python-based automation tool that reduced the time and effort required for manual customer account translations from over 2 hours to just 20 minutes, and incorporated verification, backup, and version control capabilities.
Wrote extensive documentation on API usage, video streaming best practices, and common troubleshooting scenarios. Organized this information within a structured Notion knowledge base, significantly empowering the support team.
Occasionally took part in IT operations for Bambuser's NY office, managing Okta, Google Workspace, 1Password, and Kandji MDM accounts. Managed and maintained inventory of IT assets, and occasionally set up AV equipment for high-profile marketing events.

New York, NY | October 2022 - February 2023

Provided first-line technical support to DigitalOcean's customers.
Assisted new customers with Linux server configuration and cloud deployment strategies.
Used tools like Prometheus and Grafana to monitor datacenter fleet for downtime
Achieved a 94% customer satisfaction score throughout my tenure.

New York, NY | April 2021 - October 2022

Conducted daily virtual meetings with new and existing customers to identify their unique business needs and goals, and answered questions related to cloud system design capabilities on DigitalOcean's platform.
Proactively identified and pursued upsell opportunities with existing customers, driving a 20% increase in monthly recurring revenue.
Collaborated with Solutions Engineers to identify customer pain points and provide tailored solutions, resulting in a 20% increase in qualified leads and a 15% decrease in churn rate.

Experience with cloud platforms such as DigitalOcean, AWS, and Google Cloud
Experience programming with Python
Working knowledge of automation and scripting with Bash.
Strong hands-on experience troubleshooting operating systems such as Linux, MacOS, and BSD.
Extensive experience with SQL databases, including MySQL and PostgreSQL.
Experience deploying and managing S3 instances.
Proficient with Terraform for defining and provisioning cloud infrastructure using code.
Familiarity with containerization technologies like Docker and Kubernetes.

Extensive experience reading schematics, especially for musical instruments and amplifiers.
Basic knowledge of field-programmable gate arrays (FPGAs) and their applications in digital signal processing.
Familiarity with using FPGA development boards and programming tools such as Quartus, Vivado, and Teros HDL.
Experienced with a wide variety of prototyping and debugging tools, such as oscilloscopes, multimeters, and logic analyzers.